AI Data Usage Transparency Policy

Updated Date: 15 July, 2025

Introduction

This policy explains how we collect, use, store, and protect AI-related data. It applies to data processing related to AI services provided through our mobile application (the “App”).Please note that AI data processing mainly occurs within the App. The independent website is used solely as a product sales platform, and AI data handling is governed by the App’s Privacy Policy.

Types of Data Processed

The AI data processed through the App includes but is not limited to:
  • Voice recordings
  • Text generated from voice transcriptions
  • Summaries derived from transcription texts
  • User queries submitted when interacting with AI features based on summaries

Such data may contain personal identifiers such as voice characteristics and names.


Data Storage and Security

  • By default, AI data is stored locally on the user’s App device and is not uploaded to servers.
  • When users enable the “Private Sync Cloud” (PSC) feature, the related data is synced to secure cloud servers located in the United States.
  • Data transmission is encrypted via HTTPS/TLS 1.2, and data at rest is protected using AES-256 encryption or equivalent.

Access Control

  • AI data is stored only on the user’s device or in the user’s personal cloud account if PSC is enabled.
  • Only the user can access, manage, and delete their AI data.
  • Technical measures are in place to ensure that no third parties, including our employees, have direct access to users’ AI data.

Data Retention

  • If the user does not enable the Private Sync Cloud (PSC) feature, AI data is retained only locally on the user’s device and not stored on cloud servers.
  • For users who have enabled PSC, AI data stored on the server is retained until the user deletes it. Users have full control and can delete their data at any time via the App.
  • Cloud data is retained continuously unless the user deletes it or disables PSC, after which all cloud data is immediately removed.

Third-Party Sharing

  • We use Amazon Web Services (AWS) as our cloud service provider responsible for secure data storage and management.
  • AI capabilities are provided by large language model (LLM) service providers; relevant data is transmitted to LLM providers in real time for processing and deleted immediately afterward, with no storage or retention of original data.
  • We do not use collected personal data for training, optimizing, or developing AI or machine learning models.
  • Except as required by law or authorized by users, AI data is not shared for advertising or profiling purposes, nor disclosed to unrelated third parties.
  • All third-party service providers are bound by strict confidentiality and data protection agreements.


User Rights

You have the right to access, correct, delete, or restrict the processing of your AI data. Please contact us at support@plaud.ai to exercise these rights, and we will respond within a reasonable timeframe.

Policy Updates

We may update this policy to reflect changes in legal requirements or business practices. Significant changes will be communicated via the App or independent website.