Warranty Policy
24-month warranty service
From the date of sales invoice issuance, Plaud Note / Plaud NotePin / Plaud Note Pro users are entitled to a 24-month warranty service.
[This limited warranty supplements, and does not replace, any statutory warranty rights you may have under applicable laws]
Under normal use conditions, if the device experiences performance failures within the warranty period, Plaud.ai will provide limited warranty service free of charge.
When applying for warranty service, a valid device serial number and proof of purchase must be provided.
Warranty coverage
• Plaud Note / Plaud NotePin
Applicable to all standard models without a display screen.
• Plaud Note Pro (device with display screen)
Due to the display screen component of Note Pro, the following situations are specially noted:
1. Functional failures of the display screen caused by non-human factors during normal use are eligible for free repair or replacement.
2. Screen cracks, shattering, scratches, or other physical damage caused by external impacts such as dropping, collision, or compression are not covered by the warranty.
The following situations are not covered by the warranty:
1. Unauthorized disassembly or operation
Device that has been disassembled, repaired, modified, or maintained without authorization, or used in environments or conditions that do not comply with the official operation guidelines.
2. Damage caused by misuse or external force
Damage caused by misuse, including but not limited to: dropping, collision, bending, moisture, or liquid damage, etc.
3. Issues caused by non-official or incompatible accessories
Damage or performance issues caused by using non-official or incompatible accessories (such as third-party magnetic rings, charging docks, cables, etc.) are not covered by the warranty.
• Official magnetic ring: Warranty service is provided only in cases where product quality defects cause abnormal magnetic attachment function.
• Non-official magnetic ring: Device drops, damage, or loss caused by using non-official magnetic rings are not covered by the warranty.
4. Physical damage to the display or precision components
Plaud Note Pro display damage caused by human factors (such as dropping, impact, scratches, or liquid ingress).
5. Force majeure or illegal use
Failures caused by force majeure (such as natural disasters), accidents, or illegal use of the product.
6. Normal wear and appearance damage
Normal wear, minor cosmetic scratches, or natural aging of consumable parts (such as magnetic rings, wristbands), unless defects existed at the time of purchase.
7. Products with missing information or abnormal sources
Damage resulting from unauthorized repairs, incompatible parts, altered or missing product serial numbers, or products that have been stolen, resold, or counterfeited.
8. Lost devices and accessories
The loss of devices or accessories (including the device, magnetic ring, wristband, charging dock, etc.) due to user reasons is not covered by the warranty.
Plaud.ai warranty processing
For eligible failures during the warranty period, you have the right to choose one of the following warranty services provided by Plaud.ai free of charge:
• Repair: Repair the faulty device.
• Replacement: Provide a replacement of the same model or equivalent value.
Plaud.ai will honor your preferred remedy unless it is impracticable or would impose unreasonable costs.
If neither repair nor replacement can be completed within a reasonable time, you may seek additional remedies under applicable laws.
Legal rights
This warranty grants specific legal rights, which may vary by jurisdiction. Consumers in certain regions may have additional statutory rights that are not limited or superseded by this warranty policy.
If you have more questions about product warranty, please contact us via support@plaud.ai.
