Warranty Policy
24-month warranty service
From the date of delivery, Plaud Note / Plaud NotePin / Plaud Note Pro / Plaud NotePin S / Plaud One users are entitled to 24 months of warranty service.
This commercial warranty is provided in addition to, and does not affect, the statutory rights you have under EU and national consumer law. Where the legal guarantee in your country of residence is longer than 24 months, the longer statutory period applies.
Under normal use conditions, if the device experiences performance failures within the warranty period, Plaud will provide limited warranty service free of charge, including any necessary shipping costs.
When applying for warranty service, a valid device serial number and proof of purchase must be provided.
Warranty coverage
• Plaud Note / Plaud NotePin / Plaud NotePin S
Applicable to all standard models without a display screen.
• Plaud Note Pro (device with display screen)
Due to the display component used in Plaud Note Pro, the following additional warranty terms apply:
1. In the event of display defects caused by defects in materials or workmanship under normal use, Plaud will, upon inspection, bring the device into conformity by repair or replacement. Where replacement is provided, it is fulfilled through whole-device replacement.
2. The warranty does not cover cosmetic or physical damage caused by external force or improper use, including but not limited to cracks, shattered glass, scratches, dents, drops, collisions, compression, or other physical damage.
3. Replacement devices provided under warranty are new and functionally equivalent to the original device. A replacement device continues the remaining warranty period of the original device.
• Plaud One (earbuds with charging case)
Due to the product design of Plaud One, the following additional warranty terms apply:
1. Plaud One is warranted as a complete set, consisting of two earbuds and one charging case. In the event of defects in materials or workmanship under normal use, Plaud will, upon inspection, provide replacement with an equivalent set. Warranty service is fulfilled through whole-set replacement; individual earbuds or charging cases are not replaced separately.
2. Warranty replacement is provided in exchange for the original set. Please return the complete original set (both earbuds and the charging case) as instructed by Plaud Support. Return shipping is free of charge, and we will ship the replacement set once your original set has been received.
3. Replacement sets provided under warranty are new and functionally equivalent to the original set. A replacement set continues the remaining warranty period of the original device.
The following situations are not covered by the warranty:
1. Unauthorized disassembly or operation
Devices that have been disassembled, repaired, modified, or maintained without authorization, or used in environments or conditions that do not comply with the official operation guidelines.
2. Damage caused by misuse or external force
Damage caused by misuse, including but not limited to dropping, collision, bending, moisture, and liquid damage.
3. Issues caused by non-official or incompatible accessories
Damage or performance issues caused by using non-official or incompatible accessories (such as third-party magnetic rings, charging docks, cables, etc.) are not covered by the warranty.
• Official magnetic ring: Warranty service is provided only in cases where product quality defects cause abnormal magnetic attachment function.
• Non-official magnetic ring: Device drops, damage, or loss caused by using non-official magnetic rings are not covered by the warranty.
4. Physical damage to the display or precision components
Plaud Note Pro display damage caused by human factors (such as dropping, impact, scratches, or liquid ingress).
5. Force majeure or illegal use
Failures caused by force majeure (such as natural disasters), accidents, or illegal use of the product.
6. Normal wear and appearance damage
Normal wear, minor cosmetic scratches, or natural aging of consumable parts (such as magnetic rings, wristbands), unless the defect existed at the time of purchase.
7. Products with missing information or abnormal sources
Damage resulting from unauthorized repairs, incompatible parts, altered or missing product serial numbers, or products that have been stolen, resold, or counterfeited.
8. Lost devices and accessories
The loss of devices or accessories (including the device, magnetic ring, wristband, charging dock, etc.) due to user reasons is not covered by the warranty.
9. Plaud One is covered as a complete set
The situations listed above apply to the Plaud One set and to each of its components. Where any single component is affected — for example, one earbud is lost or accidentally damaged — the set is not eligible for warranty replacement. This does not affect your statutory rights in respect of a lack of conformity affecting the remaining components.
Plaud warranty processing
For eligible failures during the warranty period, Plaud will bring the product into conformity free of charge by one of the following:
• Repair: repair of the defective device, where the product supports repair.
• Replacement: provision of a replacement of the same model or an equivalent device.
Where repair or replacement cannot be completed within a reasonable time or without significant inconvenience to you, you may be entitled to a proportionate price reduction or to terminate the contract in accordance with applicable law.
Nothing in this warranty policy limits any statutory rights you may have under applicable consumer protection laws.
Legal rights
This warranty grants specific legal rights, which may vary by jurisdiction. Under EU law you benefit from a legal guarantee of conformity of at least two years from delivery, provided by the seller and free of charge. In several Member States this statutory period is longer. These statutory rights are not limited or superseded by this warranty policy.
Contact
If you have more questions about product warranty, please contact us via support@plaud.ai.
