Your order will be typically processed within 1–2 business days.You’ll receive a shipping confirmation email once your order has been dispatched.
2. Why can’t I see tracking information yet?
Tracking information may take 24–48 hours to update after shipment. If your order hasn’t shipped yet, tracking details will become available once it’s on the way.
3. Why hasn’t my tracking updated?
Shipping updates depend on the carrier’s scanning schedule.Delays may occur due to weekends, holidays, weather conditions, or customs processing.
4. Can I change my shipping address or cancel my order?
If your order has not yet shipped, changes may still be possible. Please contact us as soon as possible at support@plaud.ai for assistance. Once dispatched, modifications are usually no longer available.
5. What should I do if my package is delayed?
If your order exceeds the estimated delivery timeframe, please reach out to our support team for assistance.
6. My tracking shows “Delivered,” but I haven’t received my package.
If your order exceeds the estimated delivery timeframe, please contact the carrier directly using the phone number provided on the tracking page. If the issue persists, please contact us at support@plaud.ai
7. Why was I contacted to confirm my order?
For certain high-value orders, we may reach out via email or phone for additional verification to ensure order security. If we do not receive a response, shipment may be delayed. Please check your messages to avoid processing delays.
Before you record, take a moment to let others know and get their okay. Thanks for being mindful of privacy and local laws.
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