Subscription FAQs

Currently, our system does not support direct upgrades or downgrades. To make any changes to your subscription plan, please contact our customer support team, and they will be happy to assist you.

To prevent future automatic renewals, you can cancel your subscription by contacting our after-sales support team. Your service will remain active until the end of your current paid billing period. If you wish to stop your service immediately and request a refund, please inform our support team directly, and they will assist you based on our refund policy.

An activation failure can occur for a couple of reasons:

1. The subscription order has already been activated by a different Plaud ID.
2. Your Plaud ID already has an active subscription, and only one subscription can be active per account at a time.

For assistance with any activation issues, please contact our customer support team. They can investigate the cause and help you find a solution.

All customers who purchase a subscription on our Plaud brand site will receive an email from the Activation Center to activate their membership. Customers purchasing a redemption code or an hourly package will not receive this email.

If you are experiencing trouble logging in or have not received a verification code, please contact our customer support team directly. They will be able to verify your account and assist you with your cancellation request.

Our policy for subscription changes is as follows:

• Upgrades: When you upgrade to a higher-tier plan, the value of the unused days from your current plan will be calculated and applied as a credit toward the cost of the new plan. Your upgraded membership will take effect immediately.
• Downgrades: When you downgrade to a lower-tier plan, the change will take effect at the end of your current billing cycle.
• Cancellation Refunds: If you no longer need your subscription and wish to request a refund, please contact our after-sales support team. They will review your request based on our current refund policy and assist you accordingly.

Starter Plan benefits are automatically obtained when binding a Plaud device. You will automatically receive 300 minutes of transcription time each month. Unused time will not roll over to the next month. Pro Plan or Unlimited Plan runs parallel to Starter Plan and cannot be combined.

To ensure the quality and stability of the transcription service, all users are limited to transcribing single files of no more than 5 hours in length, which applies to all membership levels. If a user's transcription usage exceeds normal limits on a given day, the system will temporarily suspend transcription requests to ensure reasonable resource allocation. Even if users have sufficient membership balance or hours in their package, they will still need to wait for the restriction to reset before resuming transcription.

Transcription minutes are the unit of measure used for our audio transcription services. Even if you use up your minutes, you can still use other features, such as recording, importing audio, and summarizing. Transcription minutes only affect the availability of the audio-to-text functionality.

If you have an active plan, the transcription minutes included in your plan will be used first. Only after the minutes in your plan have been fully used will the minutes from the transcription quota be deducted.

The reset of your minutes is based on the specific date and time you first obtained your plan, not at the end of each month. For instance, if you first obtained your plan on June 15th at 3 PM, your minutes will reset on the 15th of each month at 3 PM. You can view the specific time of the next reset in the Plaud AI Membership Center. Unlimited Plan provides unlimited transcription minutes per month. With an active Unlimited Plan, users can transcribe freely based on their needs without worrying about running out of minutes.

Currently, we offer two ways to purchase AI membership:
1. Direct Subscription: You can subscribe to our AI membership directly through our mobile app or web platform.
2. Activation Code: You can purchase a one-time AI membership on our official website and activate it by entering the activation code through the redemption portal in the mobile app.
We have two types of activation codes:
Membership Activation Code: Includes comprehensive membership benefits.
Transcription Quota Activation Code: Contains only transcription hours, must be used with existing membership.
When you use an activation code, the benefits will be immediately added to your account and take effect according to the following rules:

Membership Activation Code:
1. If you are currently a Starter Plan user
- After using a membership activation code, benefits will take effect immediately, with priority order: Unlimited Plan > Pro Plan.
2. If you are currently a Pro Plan subscriber
- After using a Pro Plan activation code, benefits will take effect after your current Pro Plan expires.
- If using an Unlimited Plan activation code, your will be immediately upgraded to Unlimited Plan, and your existing Pro Plan will resume after the Unlimited Plan expires.
3. If you are currently an Unlimited Plan subscriber
- After using a Pro Plan activation code, benefits will take effect after your current Unlimited Plan expires.
- If using an Unlimited Plan activation code, it will take effect after your current Unlimited expires.

Transcription Quota Activation Code:
- Transcription Quota activation codes can be activated at any time. The system will prioritize using transcription hours included in your membership plan first. Once the transcription hours in your plan are used up, it will start using hours from the Transcription Quota.
- The validity period of Transcription Quota activation codes can be stacked, with the most recent redemption setting the validity period.